01 Information we collect
We collect information you provide directly, information generated as you use our products, and information from third parties that help us operate.
Information you provide
- Account details such as name, email, organization, and billing information.
- Content and inputs you submit to a product (for example, documents, prompts, or messages).
- Communications you send to our support and sales teams.
Information collected automatically
- Device and log data: IP address, browser type, pages viewed, and timestamps.
- Usage and diagnostics that help us measure performance and reliability.
02 How we use information
We use personal information to provide, maintain, and improve our products; to authenticate users and secure accounts; to process payments; to communicate about service updates; and to comply with legal obligations.
Where a product uses AI to generate output, your inputs may be processed by our models and infrastructure to return results. We apply guardrails designed to keep outputs grounded and to limit the retention of sensitive inputs.
03 Legal bases for processing
Where the GDPR applies, we process personal data on the bases of performance of a contract, our legitimate interests in operating and improving our services, your consent (where requested), and compliance with legal obligations.
06 Data retention
We retain personal information for as long as needed to provide the services and for legitimate business or legal purposes. Retention periods vary by data type and product; we delete or anonymize data when it is no longer required.
07 Your rights
Depending on your location, you may have the right to access, correct, delete, port, or restrict processing of your personal information, and to object or withdraw consent. To exercise these rights, contact hello@ventrax.co. You may also have the right to lodge a complaint with a supervisory authority.
08 Security
We apply enterprise-grade safeguards including encryption in transit and at rest, access controls, and monitoring. No method of transmission or storage is perfectly secure, but we work to protect your information and to notify you of incidents as required by law.
09 International transfers
We operate across the US, EU, UAE, and Singapore. Where we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
10 Children
Our products are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.
11 Changes to this policy
We may update this policy from time to time. We will post the revised version with a new "last updated" date and, where appropriate, provide additional notice.
12 Contact us
Ventrax, Inc. — Wyoming, USA. Questions about this policy or your data: hello@ventrax.co.